General Terms and Conditions
§ 1 Validity, definitions of terms
(1) Novibar GmbH, Novibar GmbH, Muehlenstr. 51, 59348 Luedinghausen, GERMANY, Germany (hereinafter: ‘we’ or ‘swap-systems.com’) operates an online shop for goods under the website https://swap-systems.com. The following general terms and conditions apply to all services between us and our customers (hereinafter: ‘customer’ or ‘you’) in the version valid at the time of the order, unless otherwise expressly agreed.
(2) ‘Consumer’ within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. ‘Entrepreneur’ is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity, whereby a partnership with legal capacity is a partnership with the capacity to acquire rights and enter into obligations.
§ 2 Conclusion of the contracts, storage of the contract text
(1) The following provisions on the conclusion of contracts apply to orders placed via our online shop at https://swap-systems.com.
(2) Our product presentations on the Internet are non-binding and do not constitute a binding offer to conclude a contract.
(3) When an order is received in our online shop, the following regulations apply: The customer submits a binding contractual offer by successfully completing the ordering process provided in our online shop. The order is placed in the following steps:
- Select the desired goods,
- Add the products by clicking on the corresponding button (e.g. “Add to shopping cart”, “Add to shopping bag” or similar),
- Check the information in the shopping cart,
- Call up the order overview by clicking on the corresponding button (e.g. “Continue to checkout”, “Continue to payment”, “To order overview” or similar),
- Enter/check the address and contact details, select the payment method, confirm the general terms and conditions and cancellation policy,
- If the agreed quality of the goods deviates from their usual quality and conditions of use, confirm a negative quality agreement,
- Complete the order by pressing the “Buy Now” button. This represents your binding order.
- The contract is concluded when you receive an order confirmation from us at the specified email address within three working days.
(4) If the contract is concluded, the contract is concluded with Novibar GmbH, Muehlenstr. 51, 59348 Luedinghausen, GERMANY, Germany.
(5) Before ordering, the contract data can be printed out or electronically saved using the browser’s print function. The processing of the order and transmission of all information required in connection with the conclusion of the contract, in particular the order data, the general terms and conditions and the cancellation policy, is carried out by e-mail after you have placed the order, in some cases automatically. We do not save the text of the contract after it has been concluded.
(6) Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. the browser’s ‘back button’). They can also be corrected by cancelling the order process prematurely, closing the browser window and repeating the process.
(7) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you have provided to us is correct, that receipt of the emails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.
§ 3 Subject of the contract and essential characteristics of the products
(1) The subject of the contract in our online shop is:
- The sale of goods. The specific goods offered can be found on our product pages.
(2) The essential characteristics of the goods can be found in the item description. If the agreed quality of the goods deviates from their usual quality and conditions of use, this shall be expressly indicated in the item description (negative quality agreement). Insofar as the customer has given his express consent to the negative quality deviation, this defines the subject matter of the contract.
§ 4 Prices, shipping costs and delivery
(1) The prices stated in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.
(2) The respective purchase price must be paid before delivery of the product (advance payment), unless we expressly offer purchase on account. The payment methods available to you are shown under a correspondingly labelled button in the online shop or in the respective offer. Unless otherwise stated for the individual payment methods, the payment claims are due for payment immediately.
(3) In addition to the prices stated, shipping costs may be incurred for the delivery of products, unless the respective item is labelled as free of shipping costs. The shipping costs will be clearly communicated to you again on the offers, in the shopping basket system and on the order overview.
(4) Unless clearly stated otherwise in the product description, all products offered are ready for dispatch immediately. The delivery time after receipt of payment varies depending on the destination region. For more details plese consult our shipping policy.
(5) The following delivery area restrictions apply: Delivery is made to the following countries: Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan.
(6) If the delivery of the goods fails for reasons for which you are responsible, you shall bear the reasonable costs incurred by us as a result. This does not apply with regard to the costs for the return shipment if you effectively exercise your right of cancellation. If you effectively exercise your right of cancellation, the provision made by us in the cancellation policy shall apply to the return costs.
§ 5 Right of retention, retention of title
(1) You can only exercise a right of retention if it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
§ 6 Right of withdrawal
(1) As a consumer, you have a right of withdrawal. This is governed by our right of withdrawal.
(2 For digital goods and downloadable products, customers lose their right of withdrawal once the download or streaming process begins. For further details please consult our right of withdrawal for digital products information page.
§ 7 Web Application & User Account
(1) Access to the Web Application Upon purchasing an eligible product, the customer receives complimentary access to our web application “swaplist app”. Depending on the type of product, accessing it may require a registered user account and an active login. Please read product description for further information. The web application is provided as an additional service and is not a standalone product.
(2) Registration & Account Obligations To access the web application, the customer must:
- Create a user account with accurate and complete information
- Keep login credentials confidential and not share them with third parties
- Notify us immediately of any unauthorized use of their account
The customer is fully responsible for all activities conducted under their account.
(3) Scope of Use Access to the web application is:
- Non-transferable and tied to the purchasing customer’s account
- Limited to the features associated with the purchased product
- Subject to fair use — automated access, scraping, or misuse is strictly prohibited
(4) Availability & Modifications We strive to maintain continuous availability of the web application but do not guarantee uninterrupted access. We reserve the right to:
- Modify, update, or discontinue features at any time
- Perform maintenance that may temporarily restrict access
- Terminate access in the event of a breach of these terms
(5) Data Protection The use of the web application involves the processing of personal data. By registering, the customer confirms that they have read and accepted our Privacy Policy. Data is processed in accordance with applicable data protection regulations, including the GDPR.
(6) Files security Any files loaded and processed in the web application are neither stored nor sent to our servers. Your files are always processed locally on your computer using a technique called HTML and JavaScript.
(8) Termination of Access Access to the web application may be terminated:
- By the customer at any time by deleting their account
- By us in the event of a material breach of these Terms & Conditions or the License Agreement
- Upon discontinuation of the web application service
Upon termination, all data associated with the account may be deleted in accordance with our Privacy Policy.
(7) Discontinuation & Continued Access Guarantee In the event that the account function on this website is permanently discontinued, we commit to ensuring continued access to the application for all customers who have previously purchased an eligible product. Specifically, we undertake the following obligations:
- The web application will be made available without registration or login at https://swaplist.app.
- A downloadable offline version of the application will be provided at the same location, enabling customers to use the application locally without an internet connection
- The above measures will be maintained for a reasonable period following the discontinuation announcement, ensuring customers have sufficient time to download and store the offline version
We will notify all registered customers of any planned discontinuation with a minimum notice period of 4 weeks via email or through a prominent notice on our website.
§ 8 Contract language
The only contract languages available are English or German.
§ 9 Liability
(1) Subject to the following exceptions, our liability for breaches of contractual obligations and tortious acts is limited to intent or gross negligence.
(2) We are liable without limitation in the event of slight negligence in the event of injury to life, body or health or in the event of a breach of a contractual obligation. If we are in default with the service due to slight negligence, if the service has become impossible or if we have breached a contractual obligation, liability for material and financial damage resulting therefrom is limited to the typically foreseeable damage. A contractual obligation is one whose fulfilment makes the proper execution of the contract possible in the first place, whose breach endangers the achievement of the purpose of the contract and whose compliance you can regularly rely on. This includes in particular our obligation to take action and to fulfil the contractually owed service, which is described in Section 3.
§ 10 License for purchased CAD files and 3D printable digital products
By purchasing 3D printing files or other CAD data of a digital product you received a non-transferable license to print, assemble and use a physical copy of the product. You may manufacture this physical copy in unlimited quantities and use personally or commercially. All other rights are reserved.
You are expressly prohibited from selling, renting, or giving away physical or digital copies of this product as well as its direct derivatives or designs where parts of this product where used. Before disposing of a physical copy, ensure that it is irreparably disabled.
§ 11 Warranty
(1) The warranty is based on the statutory provisions.
(2) For entrepreneurs, the warranty period for delivered items is 12 months.
(3) As a consumer, you are asked to check the item/digital goods or the service provided for completeness, obvious defects and transport damage immediately upon contract fulfillment and to report any complaints to us and the freight forwarder as soon as possible. If you do not do this, this will of course have no effect on your statutory warranty claims.
§ 12 Final provisions/dispute settlement
(1) German law applies. For consumers, this choice of law only applies insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the state in which the consumer is habitually resident (favorability principle).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.
(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.
(4) The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.